🧾 Refund Policy

At Uzone’s, your satisfaction is our priority. We offer a clear and fair refund policy for all users.

✅ Refund Eligibility

Orders cancelled within 15 minutes of placement and before processing are eligible for a full refund.

Refunds are also allowed in case of:

Wrong item delivered

Damaged product received

Incomplete order

(Valid photo/video proof must be submitted within 24 hours of delivery.)

💸 Refund Methods

Uzone’s Wallet: Refund is processed instantly to your wallet and can be used in your next order.

Original Payment Method (via Razorpay): Refund is processed within 5-7 days to the same payment method used at checkout.

🚫 Non-Refundable Items

Used, customized, or perishable products are not eligible for refunds unless found damaged or incorrect.

Digital/downloadable items are non-refundable.

🆘 Contact Support

For refund requests or assistance, please contact:

📧 support@uzones.in or chat in our help desk.

We aim to process all genuine refunds quickly and smoothly.